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Even if you have a few years of experience working in customer service, it’s a good idea to continue working on developing the skills that are essential for your job. Doing so would benefit you in many ways. For example, it would allow you to identify and correct any bad habits that you may have developed, which ensures that you provide the best possible assistance to your customers. Some skills you may want to focus on include communication skills, listening skills, and questioning skills. In this course, which is the first in a series of four courses on intermediate-level customer service, we will be exploring the last two skills, teaching you tips for becoming a better listener and questioner. Learning objectives: – Learn five tips for improving your listening skills – Understand the importance of asking the right questions to your customers – Learn five tips for improving your questioning skills

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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