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Customer service is one of the most important departments of a business. Call center agents help customers before, during, and after a purchase. Good customer service can convert a potential customer into an actual customer, and can be the difference between a satisfied customer and an unsatisfied one. If you are a beginner to the world of customer service, you should start by developing certain essential skills that will lay the foundation for your success in the industry. In this course, which is the first in a series of four courses on customer service for beginners, you will learn tips for improving your typing and listening skills, and learn about a phrase that you should avoid using when talking to customers. Learning objectives: – Learn the reasons why listening skills are important to provide excellent customer service – Learn five tips for improving your listening skills – Learn five tips for improving your typing skills – Learn about one phrase that you should never use when talking to a customer

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