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As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to help your company achieve its goals and deliver long-term success. For this course you will focus on what you need to do as a leader to help shape and direct the customer service needs of the company. Course Result: Determine what you will do to help direct the company’s customer service strategy. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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