We work with people. And people have different perspectives, opinions, and personalities. While these differences help stimulate new ideas and ways of thinking, they can also lead to disagreements and conflict. Sometimes the conflict is unintended; resulting from the misinterpretation of a statement or event. Yet no matter what the cause may be, if you find yourself in this situation, it’s best to reduce the escalating emotions as quickly as possible. Only then can productive discussions take place and problem resolution can occur.
This course presents the Conflict Cycle model, teaching you how to identify the various stages within the cycle, as well as building your skills to reduce conflict with others. By completing this course, you will be able to remove yourself as a source of threat during conflict to develop a mutual resolution plan.
This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).
An Elearning! Magazine Excellence Award Winner: Management Development Learning Track.