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Ce cours présente des techniques logiques et solides qui permettent de rédiger deux documents commerciaux cruciaux : les offres de service et les rapports. Il couvre les différents rapports commerciaux et d’offres de service, leurs structures, buts et contenus, ainsi que les modèles professionnels de rapports écrits par des experts. Il est conçu pour montrer aux étudiants les composants de base de chaque type de rapport commercial et offre de service utilisés, incluant les formats formels et informels. Longueur du cours: 0.75hrs

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