Mock calls are a great opportunity for you to learn what a typical call session for different situations looks like. This is necessary for you to take your customer service career to the next level, as you should be well-versed in handling different scenarios. This course will teach you exactly that. It is the last one in a series of four intermediate-level courses on customer service and it will demonstrate mock calls for various situations, such as the situation when a customer is irate or when you have to address healthcare insurance concerns. Learning objectives: – Learn the typical call flow for handling a difficult customer situation – Learn the typical call flow for positively scripting a negative situation – Learn the typical call flow and tips for handling an irate customer – Learn the typical call flow for a healthcare insurance customer service call
Most frequent questions and answers
Co-operative education is a three-way partnership between the university, students and employers. Students apply their classroom knowledge in a series of four-month work experiences. You, the employer, enhance a student’s education, while reaping the unique benefits of CO-OP employees.
- Year-round access to well-motivated, qualified employees.
- Access to potential full-time staff in a controlled environment, reducing your costs and risks.
- Access to a cost-effective source of temporary employees for peak periods or special projects.
- A say in what students learn by working with the university.
- Promotion of your organization as one that believes in developing the potential of young people.
- Access to a great pool of French-speaking, English-speaking and bilingual students.
Most work terms run at least 15 weeks, or four months. They can be no shorter than 13 weeks. Some master’s students, as well as some science and engineering students, are available for 8 or 12 months’ work terms.
All jobs are reviewed by a CO-OP Program Coordinator, and only those providing students with work experience related to their professional development are approved. Administrative activities involved in a job should be less than 10% of the entire workload.
When you first contact SSC, you are assigned one of our Program Coordinators, depending on your discipline of interest. This person is your main contact in our office. As you move through the recruitment process, you also work with a representative from CO-OP Administrative Services, who assists with job posting and interview scheduling.