You will encounter different situations in your customer service career. One month, you might be required to handle car insurance accounts, while the next month you might have to address customer concerns regarding a software application. This makes your job interesting, but it also leaves a lot for you to learn. Understanding how calls are typically handled in different situations can help you with your own calls. This course, last in a series of courses on customer service for beginners, demonstrates the typical call flow in different situations. Learning objectives: – Learn the typical call flow for a basic browser troubleshooting call – Learn the typical call flow for a hotel reservation call – Learn the typical call flow for an outbound call – Learn the typical call flow for a billing customer service call
Most frequent questions and answers
Co-operative education is a three-way partnership between the university, students and employers. Students apply their classroom knowledge in a series of four-month work experiences. You, the employer, enhance a student’s education, while reaping the unique benefits of CO-OP employees.
- Year-round access to well-motivated, qualified employees.
- Access to potential full-time staff in a controlled environment, reducing your costs and risks.
- Access to a cost-effective source of temporary employees for peak periods or special projects.
- A say in what students learn by working with the university.
- Promotion of your organization as one that believes in developing the potential of young people.
- Access to a great pool of French-speaking, English-speaking and bilingual students.
Most work terms run at least 15 weeks, or four months. They can be no shorter than 13 weeks. Some master’s students, as well as some science and engineering students, are available for 8 or 12 months’ work terms.
All jobs are reviewed by a CO-OP Program Coordinator, and only those providing students with work experience related to their professional development are approved. Administrative activities involved in a job should be less than 10% of the entire workload.
When you first contact SSC, you are assigned one of our Program Coordinators, depending on your discipline of interest. This person is your main contact in our office. As you move through the recruitment process, you also work with a representative from CO-OP Administrative Services, who assists with job posting and interview scheduling.