Course Description:

You will encounter different situations in your customer service career. One month, you might be required to handle car insurance accounts, while the next month you might have to address customer concerns regarding a software application. This makes your job interesting, but it also leaves a lot for you to learn. Understanding how calls are typically handled in different situations can help you with your own calls. This course, last in a series of courses on customer service for beginners, demonstrates the typical call flow in different situations. Learning objectives: – Learn the typical call flow for a basic browser troubleshooting call – Learn the typical call flow for a hotel reservation call – Learn the typical call flow for an outbound call – Learn the typical call flow for a billing customer service call

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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