Course Description:

Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos. The most successful companies know how to manage expectations the best they can. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name. This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience. By the end of this course, you’ll be able to: • Set achievable goals • Offer promises about deliverables • Align customer and business goals Why take this course? Managing customer expectations is a small but powerful skill for teams working in any part of the customer experience. When a company is able to make promises (and keep them) it demonstrates confidence in its ability. But, more importantly, it builds a smooth and frustration-free journey for the customer. This is essential training. 15 mins | SCORM | Workbook

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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