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Ce cours définira et expliquera les cinq étapes à suivre dans le processus de résolution des problèmes. Ce sont cinq étapes qui vous aideront à résoudre toute dispute en milieu de travail y compris la définition d’une situation, fournir une solution rapide s’il le faut, identifier les causes à la racine, prendre des mesures pour corriger la situation et faire l’évaluation et le suivi. Longueur du cours: 0.75

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