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En cette ère de l’information, les clients sont de plus en plus informés et exigeants. Pour un représentant du service à la clientèle, répondre aux exigences d’un de ces clients peut être un vrai cauchemar! Suivre ce cours vous réveillera de ce cauchemar et vous montrera comment calmer les clients en colère et résoudre leurs plaintes tout en gardant votre sang-froid. Longueur du cours: 0.75hrs

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

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