Course Description:

In this microlearning module we’ll look at some practical tips to deal with conflict and turn it into positive solutions. We often run for cover when the word ‘conflict’ comes up, but sometimes you just can’t avoid it. Conflict isn’t “bad”, in fact it can lead to some great outputs if managed correctly.

Module Objectives:
– Handle conflict in a systematic way;
– Embrace and manage situations of conflict into a positive output.

Module Length: 8 minutes

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