Category:

Course Description:

In business, conflict is inevitable. However, if mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict with customers, it can negatively impact customer retention, loyalty and brand awareness. So, how do you handle angry and confrontational customers? Well, by following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer’s situation, you can usually defuse tense situations. By completing this course, you will know how to effectively manage difficult customer situations. Course Result: Learn how to effectively manage difficult customer situations. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Thousands of courses

DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

Book a demo now!

Tell us a bit about you. After review, you will receive an invite calendar where you can select your demo time.