Course Description:

Customer relationship management (CRM) refers to the practices that businesses or individuals implement to engage with customers- both existing customers as well as potential ones. Learning CRM will help you attract more customers and ensure that your existing customers are satisfied with your services. In this course, we include a set of videos in which Marc Wayshak delves into CRM 101: how to start a conversation, CRM mistakes made by beginners, building trust and keeping clients happy. Learning objectives: – Learn the customer-oriented approach to starting a conversation with a prospect – Learn the five mistakes that beginners typically make when interacting with prospects – Learn the six basic principles for building trust with a prospect – Learn the seven things you can do to engage with customers you/your company has lost touch with

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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