Course Description:

Conflict can be hard to deal with, and sometimes the workplace can feel more like a battleground. As a leader, it’s your job to step in, but it can be tricky knowing when and how to do that. Some leaders ignore conflict altogether, which can lead to a toxic and damaging work environment for everyone, impacting productivity and, ultimately, the success of your business. But conflict is just part of life. Having the skills to know when to step in and how to approach situations is a vital part of becoming a successful leader. This will help your team to work together and improve performance. By the end of this course, you’ll be able to: • Identify conflict in the workplace • Know when to intervene • Manage conflict successfully Why take this course? Although conflict can feel quite daunting, it’s normal – not everyone will agree with everything all of the time. As a good leader, identifying when conflict needs intervention is crucial. This course will help you pick the right time. Believe it or not, conflict can be great for highlighting issues and creating better understanding if it’s handled and resolved correctly. Using the tips in this course will help all leaders achieve that, regardless of experience. 15 mins | SCORM | Takeaway Tasks

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