This course is for managers to build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.
This bundle comprises a number of courses to help you achieve the following goals:
-Learn how to recognize when team members need help managing conflict
-Use a mediation process to help groups resolve existing conflict
-Create expectations for managing conflict
-Create a conflict management agenda item to create a conflict management culture
-Provide employees a process for managing conflict with others