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Communication is the most important skill you must develop to succeed in customer service. Whether in the written or verbal form, effective communication is necessary to address your customers’ concerns and resolve their issues. From phone to email to live chat, you will be communicating with customers using various methods, each of which has its own conventions. Our beginner-level course on communication skills for customer service mainly focused on email. This course, on the other hand, will cover telephone conversations in depth. This is the second in a series of four intermediate-level courses on customer service and it will teach you how to avoid breakdown and dead air in phone conversations. Learning objectives: – Learn the main causes of a communication breakdown – Learn tips for preventing a communication breakdown with your customers – Learn five tips for avoiding dead air in conversations with your customers

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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