Course Description:

If you’re working in customer support, the one skill that you should prioritize over all others is communication. Although call center agents typically talk to customers over the phone, they also use a number of other mediums, including direct messaging or chat and email. Mastering the skill of communicating via each of these methods will greatly benefit you in your customer service career. This course will help you develop these skills. It is the second in a series of four courses on customer service for beginners and it will teach you basic tips for writing emails to customers and enthusiastically communicating with them over the phone. Learning objectives: – Learn tips for writing a customer support email – Learn five tips for sounding enthusiastic over the phone

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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