Course Description:

A career in a call center can be highly fulfilling once you’ve overcome the initial learning curve and have understood the conventions of the industry and your company. In addition to excellent conversational skills, you must also be able to stay calm under pressure, pay close attention to detail, and use communication technology such as email and phone. Demonstrating these skills will help you perform better in the interview and improve your chances of getting hired. This course is the second in a series of courses on intermediate-level call center knowledge and it will cover interview tips, job offer evaluation, and salary negotiations. Learning objectives: – Learns tips for performing well in a call center interview – Learn five red flags in an applicant that prevents them from getting hired – Learn about the factors you should consider when evaluating a job offer – Learn about when you will be able to negotiate your compensation and benefits plan

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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