Course Description:

Thousands if not millions of customers are purchasing products and services every single day and many of them turn to the company’s customer support team for assistance. This is why the demand for call center agents is ever-increasing. As a call center agent, your responsibility is to provide the best possible service to the customer who is contacting you. You will be handling different kinds of tasks- from resolving log-in issues to providing more information- and communicating via different channels, including telephone, email, and chat. There is also potential for growth in the industry as you have the opportunity to become a manager, supervisor, and eventually the head of the call center. This course is the second in a series of courses on working at a call center for beginners and it will cover the basics of starting a career at a call center. You will learn how to evaluate a call center job before applying for it and write a professional resume. Learning objectives: – Learn about seven factors you should consider when you are applying for a call center job – Learn how to create a professional resume when you’re applying for a call center job for the first time

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

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