Course Description:

Once you’ve received that job offer that you’ve been waiting for, you’re ready to take on the next challenge in your call center career: the training. This training is mandatory for new hires as well as existing call center employees, as it allows them to stay up-to-date on all the required knowledge. It is an opportunity for you to put your best foot forward and create a good impression on your supervisor. Even if you don’t want to be the best employee in your center, it’s still important for you to pass the training to keep your job. This course is the third in a series of courses on intermediate-level call center knowledge and it will teach you tips for handling information overload and mock calls, and mistakes that you must avoid. Learning objectives: – Learn tips on how to handle too much information – Learn five tips for handling mock calls in your application process – Learn seven common mistakes that call center agents make in their training and tips for preventing them

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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