Course Description:

So you’ve finished the application process and have received an attractive job offer from a call center. Congratulations! Once you accept the offer, you must undergo mandatory training. This is the most important experience for new hires that teaches them about their job responsibilities, the quality of work expected from them, the conventions of the company, and more. Make sure that you give your best performance in your training as many hires are fired in the first week of their job. Moreover, you must also note that this is not a one-off experience: it’s likely that you will be required to undergo training throughout your call center career, irrespective of your seniority. This is an opportunity for you to stay on top of any changes that have occurred in your company and learn how to use any new communication technology. This course is the third in a series of courses on working at a call center for beginners and it explores the basics of the call center training. You will learn what to expect from it and tips for performing well. Learning objectives: – Learn about what you can expect from your call center training in terms of factors like the orientation and pay – Learn seven tips for passing your call center training

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

We will continue to add more curated quality content as well as increasing partnerships with creators to provide you with an all-in-one skills development platform. 

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