Course Description:

Ce cours donnera aux employés et aux gestionnaires une compréhension de base et les outils nécessaires pour promouvoir la fidélité de sa clientèle. Le cours examinera les éléments suivants : définir la fidélité des clients, regagner les clients perdus, dépasser les attentes des clients, communiquer avec les clients et les fidéliser. Longueur du cours: 0.5hrs

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DisclaimerMany of the curated courses have been manually added into our Learning Management System, then enhanced with structure, descriptive, activities and consolidation,  referencing who the content creators are (where required). If you like the curated content from any creator and like their materials, please feel free to connect with them directly to explore their full libraries of paid programs. 

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